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服務理念

Service concept

客戶至上,技術爭先,無微不至,求真務實。

為您提供更可靠、貼心的解決方案,我們想得更多、更超前。

每一步的行動,我們都力求穩健、細致,只因為您的信任與支持。

The customer is supreme, top technology, meticulously, practical.

To provide you with more reliable, good solution, we want to more and more advanced. Every step of the action, we strive to steady, careful, 

just because of your trust and support.

24小時服務

24 hours service

提供一年24小時的電話技術支持,技術專家可進行遠程診斷,我們會定期拜訪客戶,

傾聽客戶的訴求,以提升服務品質,

及時了解客戶使用中出現的問題和相關的行業動態和信息。

Provide a 24-hour telephone technical support, technical experts for remote diagnosis, we will visit customers on a regular basis and listen to the customer's demands, to enhance the quality of service, timely understanding of customer problems arising from the use and relevant industry trends and information.

 

 

現場服務

On-site service

 

可為精密機械的專家團隊,在全世界多區域日夜待命,通過覆蓋的服務網絡,能迅速到達現場;對無法現場解決的難題,我們承諾24小時答復并持續跟進、解決。

Kwerobot precision machinery of the expert team, much area on call day and night, all over the world through the service network covering, can quickly arrived at the scene; To cannot solve the problem, we are committed to 24 hours to reply and continue to follow up and solve.

 

 

故障服務

 

Breakdown services

 

幫助客戶分析故障原因、制定故障解決方案、并最終排出故障,恢復系統正常運行。

而您所需要做的,就是一個電話。

Help customers to analysis the cause of the problem, make failure solution, and finally discharge failure, restore normal operation of system. And you need to do, is a phone call.

 

 

預備服務

Prepare service

 

我們始終在不斷完善預防性維護管理措施,以幫助您實現設備最大利用率。同時,針對您的需求,制定科學合理的操作人員培訓計劃、提供暢通的技術交流渠道,

將最新、最實用的信息,共享給每一位客戶。

We are always constantly improve preventive maintenance management measures, in order to help you achieve maximum efficiency. According to your requirements, at the same time, the operator of the scientific and reasonable training plan, provide clear technical communication channel, will be the latest and the most practical information, share to every customer.

 

 

備件服務

Spare Parts Service

 

優化的模塊化結構設計,讓可為的每一個產品,在發生故障時,都能夠被迅速更換,最大限度保證生產效益。而隸屬可為的世界各地分公司和辦事處,

還備有常用配件,問題處理將更及時、更高效。

Optimize the structure of modular design, for each product, in the event of a failure, can be replaced rapidly, to ensure maximum production efficiency. Which belongs to the branches and offices all over the world, also equipped with commonly used components,

 problem will be more timely and more efficient.

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